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No worries! If you prefer not to book online, you can reach us at 02088703925 or 07824390336. Alternatively, email us at info@hiqucl.com. Our Customer Service Team will assist you in finding the best service to meet your needs.
At High Quality Clean Ltd, we value fair compensation for our cleaners. Our rates are as follows:
Paying competitive wages allows us to hire skilled professionals, invest in their training, and maintain exceptional service quality.
Yes, we require payment information to secure your appointment. Two days before your service, we will place a hold on your card to ensure sufficient funds. Your card won’t be charged until the day after your cleaning is successfully completed.
You’ll choose the day of the week for your cleaning. Our cleaners have a 1-hour arrival window, ensuring punctuality.
Typically, one cleaner handles regular services (weekly or fortnightly). For larger cleans, we send two or more cleaners to complete the service efficiently.
For recurring services, we aim to assign the same cleaner each time. They’ll introduce themselves during the first visit.
In addition to the initial confirmation email, you’ll receive a reminder via email three days before your booking.
All Highqualityclean cleaners are aware that they are to stay at the booking for the full duration. If they finish the tasks that have been set for them before the end of the booking, they will continue with a deeper clean. If this happens consistently, they will tell the office, and we will contact you to arrange a reduction in the cleaning duration needed. If you would like to reduce (or increase) the time you have booked, please speak to your cleaner who will let the office team know. Please note that we have a 2 hour minimum duration on all bookings.
Using your online account, you can select individual cleans to cancel. To cancel all future cleans, follow the same process. We kindly ask you to discuss any issues with us before canceling all future bookings.
For recurring bookings, discuss additional tasks with your cleaner. For one-time bookings, you can book extras in advance or inform your cleaner on the day if needed.
You don’t need to be home during the cleaning. Please arrange access with your cleaner if you won’t be present.
Yes, you can leave your keys with your cleaner if you feel comfortable doing so.
By discussing your requirements with the cleaner, they can work effectively even in chaotic households.
Yes, we work on all Bank Holidays. If you prefer to reschedule your regular booking on a Bank Holiday, let us know with more than 48 hours’ notice.
If you have any further questions or need assistance, don’t hesitate to contact us at info@hiqucl.com. We’re here to provide exceptional service and answer all your inquiries.
If you’ve booked a Standard clean, kindly provide the supplies. However, for a detailed clean, our cleaner will arrive equipped with all the necessary supplies. Here’s a list of suggested supplies if you’re providing your own:
You can easily provide instructions for your High Quality Clean cleaner by logging into your online account. Go to the Customer comment section and add any specific information or preferences. Make sure to save your changes before exiting your account.
A deep clean, also known as a detailed clean, is perfect for first-time customers or those who haven’t had their home professionally cleaned in the last three months. To see what’s included in your detailed clean, check our booking page
Yes, we provide thorough “Moving In/Moving Out” cleans, ideal for new home moves. Our cleaners follow a checklist that includes spot cleaning walls and cupboards. If you have specific tasks, please inform your cleaning team.
Yes, we offer professional carpet cleaning services. You can select carpet cleaning on our online booking form and choose the number of rooms you’d like cleaned. We’ll take care of the rest.
We use a number of different, high quality, professional carpet cleaning machines. Relax knowing that all are professional, high quality machines and will do a great job of making your carpets sparkle!
We estimate around 45 minutes per room depending on size.
We will work the duration of the clean out to include the time for the carpets to be cleaned.
No, please let the carpets dry for at least a few hours (overnight if possible) before walking on them.
Our ironing service is an add-on to your clean. Just include ironing as part of your service, and we’ll ensure a superb job is done.
We recommend booking your cleaning service after the building work is completed. To ensure optimal results, schedule the clean 24 hours after the builders finish renovation work.
Our after builders cleaning services cover both domestic and commercial properties. Whether it’s an office, restaurant, pub, building site, or other commercial properties, we’ve got you covered.
Appliances are cleaned on the outside only. If they’re brand new and unused, we can give them a quick wipe on the inside. For a more thorough appliance cleaning, you can book it separately to accompany the after builders clean.
Absolutely! You can add upholstery cleaning separately to your booking. Just inform us, and we’ll take care of the rest.
No, we do not clean blood or bodily fluids of any kind. It requires specialised cleaning equipment and poses health risks.
While we strive to remove stains, we cannot guarantee complete success. Various factors may influence the outcome, including the age and type of stain, fabric nature, and previous cleaning attempts.
Yes, our technicians can move small furniture for your convenience. However, it’s recommended to move any big, heavy furniture before their arrival.
What makes High Quality Clean stand out is our unwavering attention to detail. We take pride in delivering meticulous cleaning services that leave your home or office immaculate. Our team of experienced and reliable cleaners goes above and beyond to ensure every nook and cranny is thoroughly cleaned, leaving nothing overlooked. From spotless surfaces to sparkling floors, we are committed to providing you with the highest level of cleanliness and exceptional customer service. At High Quality Clean, we believe that the smallest details make the biggest difference, and that’s what sets us apart.
We guarantee your satisfaction with our service. If you’re not delighted, let us know within 48 hours by emailing info@hiqucl.com with photographic evidence, and we’ll arrange for a reclean.
High Quality Clean is dedicated to giving your home the love it deserves. Our easy 60-second online booking process ensures you find a quality, reliable cleaner that fits your schedule.
We appreciate your feedback on your clean. You can reply to the feedback email sent after your clean and rate it as “It was great,” “It was OK,” or “It wasn’t good.” You can also leave specific comments to help us improve.
To ensure the best cleaners, our rigorous process includes a telephone interview, a face-to-face test clean, and reference checks.
Yes, we prioritise our cleaners’ well-being and offer flexible working arrangements. Our performance-based promotion scheme rewards their dedication.
Yes, we have an exciting referral program for our valued customers.
Refer a friend, and they get a £25 discount off their first service when they mention your name or unique referral code.
As a referring customer, you’ll enjoy a £15 credit on your next service every time your referral becomes a new customer, and a clean is completed.
Participating is simple. Refer a friend, and ensure they mention your name or referral code when booking their first service.
Yes, you can combine your referral rewards with any Frequency discount on your booking.
Your referral rewards will be automatically applied to your next service booking.
Absolutely! The referral program is open to both new and existing customers.
Our referral program is available for friends located within our service area.
Your unique referral code can be found in your customer account dashboard.
We have also made easier for you by login to your account and see your rewards balance:
If you have any further questions or need assistance with our referral program, feel free to reach out to our friendly customer support team. Start referring your friends today and start earning exclusive rewards!
Reschedule FREE OF CHARGE, as long as there is more than 48 hours before your service is booked in. For ALL services: If you reschedule your clean within 48 hours of the scheduled time, you will be charged a cancellation fee of 50% of the value of the clean, which will be paid directly to your cleaner to avoid any lost earning.
We charge a flat rate price to ensure transparency and guarantee that the job is done right without time limitations.
Yes, we offer attractive discounts for regular customers:
Simply include the code on the booking form, and the discount will be applied instantly.
We require your credit or debit card details at the time of booking. Payment is collected after your cleaning service is successfully completed.
We collect payment after your cleaning service is successfully performed.
Cancellations made more than 48 hours before the scheduled time are free of charge. For cancellations within 48 hours, a fee of 50% of the clean’s value will apply.
Rescheduling more than 48 hours before the service is free of charge. For rescheduling within 48 hours, a fee of 50% of the clean’s value will apply.
Yes, please provide parking near your property for our team. If no free parking is available, we’ll find suitable parking, and the parking fee will be added to your booking. In Congestion Charge or Ultra Low Emission Zone (ULEZ) areas, you’ll be responsible for the fees.
Absolutely! Our payment technology, provided by Stripe, uses SSL encryption and is PC compliant, ensuring complete security.
Take a look at our Standard and Detailed checklists
| Monday | 8 AM–10 PM |
| Tuesday | 8 AM–10 PM |
| Wednesday | 8 AM–10 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–10 PM |
| Saturday | 8 AM–10 PM |
| Sunday | 8 AM–5 PM |